Policies

CANCELLATION POLICY

We always want to accommodate you. We are happy to make changes to the schedule whenever possible. However, with one full business day notice, it’s easy to fill any openings. Therefore, it’s only fair to charge a cancellation fee if you wish to cancel an appointment 48 hours or less before your scheduled appointment time.

24hours or less: A charge of 75% of the cost of the estimate if you cancel.
48 hours or less: A charge of 35% of the cost of the estimate if you wish to reschedule.
72 hours or more ( two days or more before scheduled appointment time ): There will be NO CHARGE.
“Lock outs” If a client isn’t home to let the cleaners in or a key isn’t left for them as planned, then the cleaners will wait a maximum of 20 minutes to gain access to the premises and the wait time will be added to your bill. If they still can’t gain access after 20 minutes, it is considered a “LOCK OUT” and you will be billed for 100% of the cost of the cleaning.
Similarly, we often require two full business days notice for a confirmation. If we contact to confirm and do not hear back within 48 hours, the appointment time likely won’t be available any longer (NO CHARGE). The only appointments that is bond to this are clients who have confirmed their appointment.

COVID POLICY

At Blanca Sparkle & Shine cleaning service, our top priority is the safety of the professionals and customers on our platform. With COVID-19 (Coronavirus) cases on the rise, we want to assure you that we are rapidly responding to the outbreak. That means being transparent with you about what steps we are taking during this difficult time. We are providing compensation to any professionals who are placed under quarantine or are diagnosed with COVID-19. We are following “shelter in place” orders across the country. The services that are available through the Blanca Sparkle & Shine cleaning service platform fall under an exemption to these orders, which allows residents to leave their home to perform business such as plumbing, electrical work, cleaning, and other services that are necessary to maintain the safety, sanitation, and essential operation of residences. That’s why Blanca Sparkle & Shine cleaning service continue to be available in these areas. We are providing guidance to professionals regarding safety precautions, such as recommending that they use personal protective equipment at bookings. We've also asked any pros who feel sick to stay home and rest, without worrying about being charged cancellation fees. We are waiving cancellation fees for any customers and professionals who (1) have been diagnosed with COVID-19, (2) feel sick on the day of a scheduled booking, (3) are in a mandatory quarantine or are self quarantining, or (4) do not feel safe having a booking because of the COVID-19 outbreak. If you would like to skip or reschedule a booking please use the form below to let us know. We recommend that you also review the CDC's guidelines for reducing the spread of COVID-19. These include: Washing hands frequently and vigorously for 20 seconds to prevent the spread of germs; Avoiding touching of the eyes, nose and mouth; Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe; and Social distancing. We also ask that all customers proactively follow the CDC’s guidelines to reduce the spread of the Coronavirus during your Blanca Sparkle & Shine cleaning service bookings. Other recommendations for customers include: Stay in a room separate from the one your pro is cleaning. This will (1) allow the professional to clean thoroughly and without interruption and (2) maintain the 6 foot person- to- person distance currently recommended by the CDC. Cancel or reschedule bookings if you feel sick or are concerned about the wellbeing of those living in your home or your pro. As always, we’re here for you, your home, and the professionals who use our platform. Please use the form below to contact us if you have any additional questions or concerns. Stay safe and thank you for being a valued customer of the Blanca Sparkle & Shine cleaning service community.

FAQs

What are your rates?
Our rates vary based on the size of the house (number of bedrooms/bathrooms etc..) and the frequency of the cleanings (weekly, bi-weekly, monthly, one time). We are happy to give you a free estimate if you fill the contact form or if you’d prefer to speak with us, please call us at (856) 631-7033 during our regular business hours and we'll schedule you for a free estimate.

What if I can’t be home during the cleaning?
Most of our clients can’t be home during the cleaning. You can always give us instructions on how to enter your home via a call, text or email.

What types of cleanings do we do?
Our most popular services are Weekly, Bi-Weekly, or Monthly Cleanings. We also do One-Time Cleanings and Move-In/Move-Out Cleanings. If you live in a condo and are interested in just having the common areas cleaned (hallways, foyers), we can do that too! We also clean small Offices.

Do I need to provide equipment and cleaning supplies?
No. We provide our own quality equipment and cleaning supplies. Although If you have a product that you prefer, and we do not carry it, we would be happy to use yours.

How do I prepare my home for the cleaning?
Try to organize your things so that our time can be better spent on actual cleaning. If you are in need of us organizing your things, we certainly can accommodate you. Most of our recurring clients leave us keys to enter the house. Some give us codes to keyless entry systems or lockboxes. Keys are kept on coded keychains in a lockbox, in a locked office. If you live in a building with a concierge, we can pick up the key at the front desk.

"Dear valued customer, in order to maximize the efficiency of our cleaning services and ensure the best results, we kindly ask that you please pick up any toys, clothes, shoes, or other personal belongings from the floor before our cleaning technicians arrive. This will allow them to focus on providing a thorough cleaning without having to navigate around obstacles, ultimately saving time and delivering a more pristine outcome. We appreciate your cooperation and understanding. Thank you!"

Should I leave a tip?
Tips are not only extremely appreciated, but also an important portion of a cleaners income. Just like tipping bartenders, hairdressers, and delivery drivers who provide 20 to 40 minutes of service, it is the standard to tip house cleaners, who are providing two to four hours of incredibly difficult service.Tips can vary based on performance but usually equal to 10% of the total bill per cleaner, but additional gratuity for adequate service is greatly appreciated, should be given on-site and must be given separately from your cleaning payment.

How do I pay for my cleaning?
We take Cash, , Venmo 

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Do your prices include everything, such as taxes, insurances, and employee-related details?
Yes, we take care of all this for you. Some are surprised to hear that a cleaning service would charge sales tax, but its true! Each month, we’re charged 8% sales tax from the federal government, plus an additional 3% from New Jersey for local sales tax.

TERMS AND CONDITIONS

By setting an appointment with us, you hereby agree to ALL of the following terms and conditions.

1. In the case that you may not be satisfied with our services, your specific complaints must be brought to our attention within 24 hours of the appointment to be considered for  a free re-clean. Discounts will be given based on the manager’s discretion, as well as the photographic evidence provided, which must be provided within 24 hours of the scheduled appointment.
2. Blanca Sparkle & Shine cleaning service cancellation policy applies to ALL clients, new and old
3. Clients are welcome to provide walk throughs, initial suggestions, written notes, or a list of prioritized tasks. However, clients are NOT permitted to incessantly follow or disturb our cleaners.
4. Any and all tasks that are not included in a standard cleaning must be requested during booking or at least two full business days prior. If you ask cleaners to add tasks that were not mentioned prior to your estimate, they will ONLY be completed if there is extra time remaining in your estimate.
5. Maids will not lift objects heavier than 25 pounds, so they can not clean behind or under big objects or appliances (such as beds, refrigerators, washers, dryers, etc.) unless they are moved from their place prior to their arrival. If it is not moved, it will not be cleaned behind it. No exceptions.
6. Client’s are to only to communicate through and make payments directly to the company. Cleaners and clients are prohibited from exchanging personal contact information and/or communicating outside of Blanca Sparkle & Shine cleaning service parameters.
7. Client shall be held liable for any injury or damages to the cleaner, the equipment or property of the cleaner, while on the premises of said engagement if damage is caused by client or guest, or members of his organization or household. Blanca Sparkle & Shine cleaning service is not liable for indirect or consequential damages arising from any breach of conduct. This includes but is not limited to, attorney’s fees, and other costs of defense by reason of actual or alleged violations of any Law, all injuries, deaths, damage to property, suits, claims, liens, lien rights, judgments, liabilities, costs and expenses, which may arise directly or indirectly from the Cleaning Services provided.

8. Payments must be made the same day prior or after the cleaning services are complete.

LATE FEE $35 late fee will be applied if payment is not received the same day No exceptions

9."Dear valued customer, in order to maximize the efficiency of our cleaning services and ensure the best results, we kindly ask that you please pick up any toys, clothes, shoes, or other personal belongings from the floor before our cleaning technicians arrive. This will allow them to focus on providing a thorough cleaning without having to navigate around obstacles, ultimately saving time and delivering a more pristine outcome. We appreciate your cooperation and understanding. Thank you!"